01Contact us
Email contact@harbor0.com from the address on your account. Tell us which app you’re using — web, Mac, Windows, Linux, iPhone or Android — its version (in Settings), and what you were doing when the problem happened. A screenshot helps.
02Signing in
Forgot your password? Tap “Forgot password” on the sign-in screen and we’ll email you a code to set a new one.
If two-step verification is on, have your authenticator app or email ready; every app asks for the code after your password.
New to harbor0? Create your account on the web, then sign in with the same email and password in any app.
03Apps and devices
Download the desktop apps from the apps page. Each device you sign in on is listed in Settings › Devices, where you can sign it out or remove it.
On iPhone, harbor0 appears in the Files app under Locations, and can back up the photos and videos you choose. Backups run while the app is open, and in the background when iOS allows.
04End-to-end encryption
If you forget your passphrase, enter your recovery key on the unlock screen and choose a new one. If you’ve lost both, we can’t recover your files — see how encryption works.
05Deleting your account
Go to Settings › Delete account in the web app or any of the apps. You’re signed out everywhere right away, and your files, backups and transfers are permanently deleted 30 days later.
Can’t sign in to do it? Email contact@harbor0.com from the address on your account.
06Security and abuse
To report a security issue, or a shared link that breaks our Terms of Service, email contact@harbor0.com. For how we handle your data, see the Privacy Policy.